ONLINE ORDERS, DELIVERY & RETURNS

Making A Purchase:

Making a purchase could not be easier. Just browse our website and click on 'add to basket' for any jewellery making or party supplies that you wish to buy - you will then be directed to your shopping basket where you will be able to specify quantities, return to the website or continue to checkout.

 

We accept all major credit and debit cards.  You can also make a purchase through Paypal.

Postage:

We aim to dispatch all goods within 48 hours of your order being placed (excluding Saturdays, Sundays and Bank Holidays).  If you require your order urgently (within 3 days, excluding weekends and bank holidays) please add next day delivery to your order.  

Please note that requesting next day delivery does NOT guarantee same day postage.  Your kit needs to be put together and may therefore have to be sent the following day.  If in doubt, give us a call or send an email to enquire about ordering.

Please check your order as soon as you receive it and let us know immediately if there is a problem, as mistakes cannot be rectified later. This is very pertinent for the DIY Party Kits as anything missing could spoil the party - this is why we triple-check, but just in case!

Charges within the UK 

Postage to UK addresses is FREE for second class post (3-5 working days) and £7.50 for speedy post (1-3 working days).

 

Charges outside the UK

If you live outside the UK, postage costs £12 and uses Royal Mail's tracked and signed for service.

Returns:

We want you to be 100% satisfied with your purchase. If you have ordered something which is unsuitable you can return it within 7 days of receipt for a full refund.  The goods must be returned in perfect and unused condition.  Please pack them carefully and enclose your order number and a note of explanation.  Remember that they are your responsibility until we receive them back in our office. You might want to use recorded delivery to return them.

Guarantee 

Due to certain manufacturing processes we are unable to guarantee colour continuity. Due to the nature of handmade products, slight differences in shape/form are possible. Beads and wire may discolour over time so we cannot guarantee they will remain colourfast indefinitely.  Also customers should note that due to the nature of different internet browsers and monitor settings, certain colours may appear slightly different in tone to their true colouring. This is unavoidable, but we are happy to issue a refund if you are unhappy with the colouring. 

 

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